For the citizen

a) by visiting the website kerkyra.irantevou.grwhere you can schedule an appointment at the morning and afternoon Outpatient Clinics of the Hospital, having at your disposal your AMKA or your Special Patient Registration Number (EAMA) at the General Hospital of Corfu. b) by phone at 26610 30062, 26610 81086 (Monday to Friday 07:30 – 14:30), quoting the insured person’s Social Security Number (Α.Μ.Κ.Α.). c) especially for afternoon appointments, you can also call 26613 60443 (Monday to Friday 15:00 – 17:00), quoting the insured person’s Social Security Number (Α.Μ.Κ.Α.). d) with your personal presence at the Outpatient Clinics secretariat, on the Hospital premises, having with you the insured person’s Social Security Number (Α.Μ.Κ.Α.). e) for appointments at the Thalassemia and Sickle Cell Disease Prevention Unit, you can contact us at 2661360472 and 2661360480 (Monday to Friday 07:30 – 14:30). Health Visitors: Valsami Aikaterini, e-mail: k.valsami@gnkerkyras.gr, Avgousti Ligeri, e-mail: l.avgousti@gnkerkyras.gr

Hospital Outpatient Clinic appointments begin at approximately 09.00am, depending on the clinic. Patients to be examined should arrive from 09.00am and in any case at least one (1) hour before their appointment.

Generally, it is not necessary. It would be useful to do so if enough time has passed since the appointment date, in case the doctor is absent.

a) Having made an appointment.

b) With an electronic referral from a doctor.

c) Any other tests.

• Mandatory use of mask
• Patients who come to the Hospital’s Outpatient Clinics for examination are not subject to laboratory testing for Covid-19.
  However, if it is an invasive examination (endoscopies, spirometry, ENT examination, dental treatments) that involves the risk of aerosol generation, patients are subject to laboratory testing (PCR or rapid test) 48 hours before their admission to the Hospital by showing the relevant certificates.
  Therefore, patients of the following clinics are subject to laboratory testing:
  1. Pulmonology Clinic
  2. ENT Clinic
  3. Dental Clinic
  4. Endoscopies of the Pulmonology Clinic and the Gastroenterology Clinic.
• Fully vaccinated and those accompanying patients who have been ill in the last six months are not subject to laboratory testing, provided they present the relevant certificates.
• Unvaccinated or uninfected companions of patients are subject to laboratory testing (PCR or rapid test) 48 hours before entering the Hospital, upon presentation of the relevant certificates..

You should come to the Hospital’s Patient Admission Department with a certificate of insurance coverage (booklet, etc.). The uninsured and vulnerable social groups, as of 21/02/2016, have the right to free access to Public Health Structures and are entitled to nursing and medical care. For the provision of the above services, it is mandatory to have a Social Security Registration Number (Α.Μ.Κ.Α.).

A. You can apply for a copy of your Medical Record or a Medical Report by filling out the application form and submiting it to the Secretariat/Protocol, located on the ground floor of the Hospital.

Application form

In all cases, the insured person’s Social Security Number Α.Μ.Κ.Α. is required. For receipt, the following supporting documents are required on a case-by-case basis:

Patient: Application and Police Identification.

Third Party (Related or Non-Related): (1) Authorization of the Patient with a certified original signature or authorization through gov.gr, which must specifically mention the hospitalization and date of examination for which copies of the medical file or opinion are requested. (2) Application and Police Identification of the Authorized Person.

Parent of a Minor: (1) Birth Certificate or Family Status Certificate. (2) Application and Police Identification of the Parent.

Divorced parent: (1) Birth certificate or Family Status Certificate. (2) Application and Police Identification of the Parent. (3) Solemn declaration that he/she has not been deprived of parental care of his/her child by a court decision.

Heirs of a deceased patient: (1) Application and Police Identification. (2) Certificate of next of kin. (3) Certificate of publication of a will or not. (4) Copy of the will (if there is a will). (5) Death certificate. (6) Since these are not heirs, but persons with a legitimate interest, an order from a Public Prosecutor must be submitted.

Appointed guardians & Judicial Supporters: (1) Copy of the decision establishing their appointment. (2) Application and Police Identification.

Insurance company, Private insurance, Foreign insurance: (1) Authorization of the Patient with a certified original signature or authorization through gov.gr, which should specifically mention the hospitalization and date of examination for which copies of the medical file or opinion are requested. (2) Application and Police Identification of the Authorized Person.

Patients participating in the Municipality’s “Help at Home” program: (1) If the patient is physically or legally incapable of consenting, the results of patient examinations may be provided to authorized employees of the Municipality’s “Help at Home” program in a sealed envelope, provided that the latter show proof of such patients’ participation in the program. (2) Application and Police Identification.

B. Receipt of results of Biochemistry, Hematology and Microbiology laboratory tests from the Hospital premises.
The receipt of results of laboratory tests of patients on the Hospital premises is carried out by the Laboratory Secretariat, on the first basement of the Hospital, daily between 07:30 a.m. and 11:00 a.m. A prior application is not required to receive the tests.

The results of laboratory tests performed on patients during their visit to the Hospital’s Emergency Department can be collected from the Emergency Department Secretariat. No prior application is required to receive the tests.

The results of patient radiological examinations can be collected from the Secretariat of the Radiological Department on the ground floor of the Hospital. No prior application is required to receive the examinations.

C. Receiving laboratory test results electronically
You can also receive your diagnostic laboratory test results electronically from the website https://www.gov.gr/ipiresies/ugeia-kai-pronoia/phakelos-ugeias/apotelesmata-diagnostikon-ergasteriakon-exetaseon having your Taxisnet codes at your disposal.

You can also use the mobile app MyHealth.  To use the MyHealth app, registration for physical prescription and a certified mobile phone number through the National Communication Registry are required. The MyHealth app is available on the App Store and Google Play.

D. Receiving examination certificate at the Emergency Department electronically
You can also receive the examination certificate at the Hospital’s Emergency Department electronically from the website https://www.gov.gr/ipiresies/ugeia-kai-pronoia/phakelos-ugeias/bebaiose-noseleias-e-exetases-se-demosia-nosokomeia-kai-idiotikes-klinikes

If your doctor recommended sick leave during your visit to the Emergency Department, he or she will give you the “Sick Leave Recommendation” form, which will list the days of leave. You will use this form to contact your employer.

The doctor’s original signature is considered at the Hospital Secretariat – Protocol, upon presentation of a police ID and the relevant form for verification with the doctor’s signature – stamp.

You receive the birth certificate from the head nurse of the Obstetrics-Gynecology Clinic and, having together the parents’ IDs and a certificate of marital status or marriage certificate/cohabitation agreement, you come to the Hospital Secretariat – Protocol to have them completed and certified. Then you take them to the Municipality Registry Office.

The authenticity of the patient’s signature is verified at the Hospital’s Secretariat – Protocol, upon presentation of a police ID and the patient’s Social Security Number (Α.Μ.Κ.Α.).

The following doctors have been appointed as EOPYY auditors at our Hospital::

1. Martzoukou Dimitra, Pathology Clinic
2. Prigkos Vyron, Surgery Clinic
3. Tsouknidas Spyridon, Obstetrics – Gynecology Clinic
4. Vlachopoulos Vasilios, Pediatrics Clinic

You can reach the above doctors a) Ms. Martzoukos at the Hospital’s Outpatient Clinic and b) the rest of the doctors at the corresponding clinics.

Yes, you can connect to the gnkerkyras-guest network with the password 12345678.

For any matter regarding your visit to the Hospital, you can address to:

α) in the public reception areas (Secretariat Department of Outpatient Clinics and Emergency Department, Patient Admission Department, Secretariat Department). From there, you will be referred to the Administration Office during working days and hours. During other hours, either written or oral requests/complaints/reports will be received by the employee of the Emergency Department Secretariat and will be forwarded to the Head of the Independent Office for the Protection of the Rights of Recipients of Health Services.

β) by email to complain@gnkerkyras.gr

γ) on the Hospital website, in the CONTACT section.

The Office, in collaboration with each co-competent service and body, ensures that patients are informed about their rights when receiving in-hospital health services and monitors and intervenes to ensure their protection.

Indicatively, the Office, in collaboration with other services, as defined by the organic provisions of each hospital, ensures:

a. information, regarding in-hospital procedures and the rights of recipients of health services,

b. timely information of uninsured patients and their relatives about their health and pharmaceutical coverage procedures as well as for the successful completion of the relevant procedures in collaboration with the Patient Movement Department,

c. monitoring the service of recipients within the hospital or in its outpatient service,

d. the collection and processing of complaints and grievances. Also the collection of positive impressions of the health services provided, in order to identify and promote good practices. Complaints, grievances and positive impressions of recipients of health services are submitted both in person at the offices, and via registered letter, fax, e-mail, as well as by any other appropriate means.

e. facilitating the submission of reports to the Ombudsman, the National Committee for Human Rights and the National Bioethics Committee, the Monitoring Committees for the Protection of the Rights of Recipients of Health and Mental Health Services and any relevant monitoring authority,

f. intervention in the corresponding hospital services for the smooth settlement of arising disputes and the quality service of health service recipients,

g. informing hospital staff about the correct practices at each time, based on legislation and medical ethics,

h. the continuous improvement of reception and service procedures for recipients of health services and the safeguarding of their rights.

You can be informed about your rights as a Recipient of Health Services in the Public Health System, on the Hospital website, here: https://www.gnkerkyras.gr/?page_id=3801

By applying to the Hospital Secretariat – Protocol by completing the relevant form. The insured person’s Social Security Number Α.Μ.Κ.Α. is required.

Yes, by applying to the Hospital Secretariat – Protocol by filling out a relevant form. The insured person’s Social Security Number   Α.Μ.Κ.Α. is required.

You can learn more about the Hospital’s Visiting Policy here: Visiting Policy

You can learn more about the Hospital’s Visiting Policy here: Visiting Policy

You can only stay if you are a 1st degree relative, with permission from the head of the Pediatric Clinic. A relevant form is available in the head’s office. The Pediatric Clinic does not employ exclusive nurses.

You can have an exclusive nurse during your hospitalization only through the procedure provided by law. Applications for exclusive nurses are accepted by the Nursing Department located on the ground floor of the Hospital.

You should come to the Hospital’s Patient Admission Department with a certificate of insurance coverage (booklet, etc.). The uninsured and vulnerable social groups, as of 21/02/2016, have the right to free access to Public Health Structures and are entitled to nursing and medical care. For the provision of the above services, it is mandatory to have a Social Security Number  (Α.Μ.Κ.Α.).

No, as long as you have a Social Security Number (Α.Μ.Κ.Α.) As of 21/02/2016, uninsured and vulnerable social groups have the right to free access to Public Health Structures and are entitled to nursing and medical care. In order to provide the services of this regulation to the beneficiaries, it is mandatory to have a Social Security Number (Α.Μ.Κ.Α.).

By application to the Hospital Secretariat – Protocol, presenting a police ID and authorization from the interested party as well as the insured person’s Social Security Number Α.Μ.Κ.Α.

The Hospital Pharmacy only fills prescriptions for uninsured or hospital medications, prescribed by Hospital doctors.

The provisions of Law Ν. 4990/2022 (ΦΕΚ Α΄ 210) apply to the protection of persons who report or disclose: a) violations of Union law, as specifically defined in Part I of the Annex to the Law, in the areas of public procurement, financial services, etc. b) violations affecting the financial interests of the Union and c) violations related to the internal market (Article 4), while Article 5 provides for exceptions from the scope of application.

The internal report is submitted in writing or orally or via an electronic platform accessible to people with disabilities, which operates on the public body’s website. The oral report may be submitted via telephone or other voice messaging systems, as well as through a personal meeting with the Complaints Receiving and Monitoring Officer (Y.P.P.A.) within a reasonable period of time, upon request of the complainant.

As the Head of Receiving and Monitoring Reports (Y.P.P.A.) of the General Hospital of Corfu, the permanent employee of the Hospital, Ms. Perouli Amalia, of the Administrative-Economics Department, Director of Administrative-Economics, has been appointed, with the permanent employee Glykiotis Angeliki, of the Administrative-Economics Department, Deputy Head of the Human Resources Management Department, as her deputy. Contact tel. 2661360714 and 2661360643 respectively.